We offer a 100% "satisfaction or your money back" guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will fully refund the price of the item as soon as it arrives at our premises. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.